Preguntas frecuentes
Esperamos que puedas encontrar lo que necesitas a continuación.
Si no, por favor Ponte en contacto con nosotros.
Envío y entrega
¿Cuánto tiempo se tarda en enviar mi pedido ?
Enviamos todos los pedidos en un plazo de 24 a 36 horas. Recibirá un correo electrónico de confirmación de envío con los detalles de la entrega.
¿Cómo rastrogo mi envío ?
You will receive the email with tracking number and future updates from FedEx/ DHL Express.
¿Cuánto tiempo tardará mi pedido en llegar ?
Orders typically arrive in 3-7 business days. We dispatch all orders on the same day or on the next business day, even your order should be personalized.
Si pido múltiples artículos, ¿se enviarán al mismo tiempo ?
We can't guarantee that all items in your order will ship at the same time. We always dispatch the orders on the next business day, if even your order was personalized. We'll get your entire order out as quickly as possible, and you'll receive a shipping confirmation email with a tracking link as soon as each item leaves our warehouse.
Cambio de pedido y cancelación
¿Cómo cambio o cancelo mi pedido ?
Please contact us at hello@toybox.shop as soon as possible - ideally within 2 hours of placing your order or before your order has been shipped and a tracking number has been issued.
Once your order has been dispatched, we’re unable to make any changes or cancellations, but you can still follow our Returns & Refunds Policy after delivery.
¿Puedo cambiar la dirección de envío después de que se haya colocado ?
Once an order is placed, everything else moves quickly. Send us a note at hello@toybox.shop — we’ll do our best to catch your package before it hits the road!
Perdido, robado, dañado
Recibí un artículo defectuoso. ¿Qué se puede hacer sobre esto ?
Please contact us at hello@toybox.shop and include your order number. To help us resolve the issue quickly, we may request photos (or a short video) of the defect and the outer packaging.
Mi pedido llegó, pero está dañado
Please contact us at hello@toybox.shop and include your order number. If the parcel shows external damage or the items inside are broken, please keep all packaging and send us photos of the damaged parts.
Mi paquete dice que fue entregado, ¡pero no está aquí!
Firstly, check with neighbours or your building management. If still missing after 24 hours, contact us and we’ll open an investigation with the courier. We’ll monitor the tracking status and assist you step-by-step to resolve the issue.