Domande frequenti
Speriamo che qui sotto tu possa trovare ciò di cui hai bisogno.
In caso contrario, per favore Contattaci.
Spedizione e consegna
Quanto tempo ci vuole per spedire il mio ordine ?
Spediamo tutti gli ordini entro 24-36 ore. Riceverai un'e-mail di conferma della spedizione con i dettagli della consegna.
Come tracciare la mia spedizione ?
You will receive the email with tracking number and future updates from FedEx/ DHL Express.
Quanto tempo ci vorrà il mio ordine per arrivare ?
Orders typically arrive in 3-7 business days. We dispatch all orders on the same day or on the next business day, even your order should be personalized.
Se ordino più articoli, spediranno contemporaneamente ?
We can't guarantee that all items in your order will ship at the same time. We always dispatch the orders on the next business day, if even your order was personalized. We'll get your entire order out as quickly as possible, and you'll receive a shipping confirmation email with a tracking link as soon as each item leaves our warehouse.
Cambiamento e cancellazione dell'ordine
Come posso cambiare o annullare il mio ordine ?
Please contact us at hello@toybox.shop as soon as possible - ideally within 2 hours of placing your order or before your order has been shipped and a tracking number has been issued.
Once your order has been dispatched, we’re unable to make any changes or cancellations, but you can still follow our Returns & Refunds Policy after delivery.
Posso cambiare l'indirizzo di spedizione dopo che è stato inserito ?
Once an order is placed, everything else moves quickly. Send us a note at hello@toybox.shop — we’ll do our best to catch your package before it hits the road!
Perso, rubato, danneggiato
Ho ricevuto un articolo difettoso. Cosa si può fare per questo ?
Please contact us at hello@toybox.shop and include your order number. To help us resolve the issue quickly, we may request photos (or a short video) of the defect and the outer packaging.
Il mio ordine è arrivato, ma è danneggiato
Please contact us at hello@toybox.shop and include your order number. If the parcel shows external damage or the items inside are broken, please keep all packaging and send us photos of the damaged parts.
Il mio pacco dice che è stato consegnato, ma non è qui!
Firstly, check with neighbours or your building management. If still missing after 24 hours, contact us and we’ll open an investigation with the courier. We’ll monitor the tracking status and assist you step-by-step to resolve the issue.